The Denture Shop’s Privacy Policy

We are committed to protecting your privacy and want you to feel confident that when you provide us with information you can expect us to use it in a secure and private manner. The Denture Shop’s privacy policy (includes A & N Valuedent Ltd) explains what information we collect, how we collect it and ways in which we use that information.

How we collect data

We collect data from the patient form completed when you visit one of our clinics or when a home visit is made. We may also collect data when you visit our website.

Types of data we collect

This includes contact information (such as name, postal address, telephone numbers and e-mail address), information about your dentures and your health, details of the services provided to you. This will help us assess your condition and treat you in the most appropriate way that suits your individual needs.

How we use your data

Your data is collected in order to effectively and properly manage your account with us. We will use the data to provide denture services to you. We will provide you with information, products or services that you request from us (including through our website) or which we feel may interest you, where you have consented to be contacted for such purposes.

How and where we store your data

The data is stored in a digital form on a password protected computer and as hard copies held in locked filing cabinets at our clinics.

Retention period

We are legally required by the General Dental Council to keep all personal, treatment and medical information for at least ten years after treatment has finished. Thereafter you have the right to request the deletion or removal of your personal data where there is no compelling reason for its continued processing.

Third parties

We do not sell, distribute or disclose your information with third parties.

Your rights

You have the right to;

  • Ask us about the information we hold about you;
  • Ask us not to use this information;
  • Ask us to remove or correct personal data (we may need verification);
  • Ask to be removed from future contact methods once your treatment plan has been completed.

How to contact us

From time to we would like to contact you to offer free check-ups, free denture cleaning and offers on new dentures. If you do not wish to be contacted for these purposes please email us at [email protected] or call on 01903 501133.

Please contact us to sort out any problems quickly and to your satisfaction. You can also contact the Information Commissioner’s Office on 0303 123 1113.